* HERE'S AN UPDATE AND A HAPPY ENDING TO THE AIRPHIL EXPRESS INCIDENT*
Last week, I had a very harrowing experience with AirPhil Express and voiced out the details alongside my formal complaint in an email to them, as well as a post on ToT.
So far, after one week... this is the response I get. Guys, this is verbatim ha, so the typos and grammatical question marks are not done by me. Don't shoot the messenger.
"Dear Ms. ---,
We refer to the complaint received by our Social Media group for our attention. At the outset, please accept our sincerest regrets for any disappoitnment you may have felt as a result on your experience.
We have since initiated feedback with the concerned offices to provide us with the full circumstances of your reported incident. Once we complete our reports, we will communicate again with you.
Please be assured of our preferential attention.
Sincerely,
--
CUSTOMER CARE
Airphil Express"
I would expect that given one entire week I could have at least an organized thought process and spell checked response.
ToT-ers: What do you think? Is this the best I'm gonna get?
Last week, I had a very harrowing experience with AirPhil Express and voiced out the details alongside my formal complaint in an email to them, as well as a post on ToT.
So far, after one week... this is the response I get. Guys, this is verbatim ha, so the typos and grammatical question marks are not done by me. Don't shoot the messenger.
"Dear Ms. ---,
We refer to the complaint received by our Social Media group for our attention. At the outset, please accept our sincerest regrets for any disappoitnment you may have felt as a result on your experience.
We have since initiated feedback with the concerned offices to provide us with the full circumstances of your reported incident. Once we complete our reports, we will communicate again with you.
Please be assured of our preferential attention.
Sincerely,
--
CUSTOMER CARE
Airphil Express"
I would expect that given one entire week I could have at least an organized thought process and spell checked response.
ToT-ers: What do you think? Is this the best I'm gonna get?
Grabe, is that the best airphil can do? I think one week is enough for them to gather needed info about what happened and come up with a solution. Sorry to say, but i just don't feel the sincerity sa reply nila.. Ang dami nyo kayang naabala dahil sa kanila.
ReplyDeleteI hope yung reply nila e hindi delaying tactics for you to let go of what happend.
Preferential attention?! This email looks like it was typed while driving. Wrong spelling and grammar.... Comeon airphil Sincerest apology... Result of your experience! I bet this is the last time you'll hear from them.
ReplyDeleteHere's an update on my AirPhil Express experience! Friends na ulit kami! hahaha
ReplyDeletehttp://triportreats.blogspot.com/2011/09/airphil-express-and-tot-are-fo-no-more.html#